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These terms set out the rules that apply when you open an account on kudapoke and use our services — from wallet top-up with DANA or ShopeePay through to lobby access. Access to our platform depends on local law and is available where your region permits.
When you create an account on kudapoke, you agree to the conditions described on this page. These terms govern how your account is opened, how transactions are processed through DANA, ShopeePay, and Bank Transfer, and what conduct is expected while you access our lobby. We reserve the right to update these terms when required; the current version is always shown on this page, and continued use of the platform after an update means you accept the revised conditions. Your account is personal and non-transferable. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. If you believe your account has been accessed without your permission, contact our support team using the channels listed on this page. All financial activity — including deposits through your linked DANA or ShopeePay wallet, or via Bank Transfer — is subject to the transaction limits and verification steps shown in your account dashboard after login. We do not override those limits outside of the account interface. Platform access and the availability of specific features depend on your region and the applicable local regulations.
Understanding what falls inside and outside this policy helps you know exactly where our terms have effect and where separate rules — such as those from third-party payment providers or external content suppliers — apply instead.
These terms apply in full to the creation, use, and closure of your kudapoke account. This includes login sessions on any device, account details you provide, and actions taken from your account dashboard.
All deposits and withdrawals processed through DANA, ShopeePay, or Bank Transfer are covered by these terms. However, the individual policies of each payment provider also apply independently to their own service.
Content available within the kudapoke lobby — including games from PG Soft, PlayStar, and CQ9 — is subject to these terms while you access it through your account. Game rules displayed in-session are part of the game provider's own terms.
External services linked from or used alongside our platform — including wallet providers and any payment intermediaries — are governed by their own terms. We are not responsible for those third-party policies or how they operate.
You have several concrete options when it comes to how your information is held and how you interact with our support team. Your transaction history is accessible in the account dashboard after you log in — every DANA top-up, ShopeePay transfer, and Bank Transfer entry is recorded there in order. If any detail in your account profile is inaccurate, you can update it directly from the account settings screen without contacting support. For questions that go beyond self-service — such as disputing a recorded transaction or requesting clarification about how a particular term applies to your situation — our support team is reachable through the contact paths shown in the Support section below. We respond to policy-related questions and work through them with you rather than issuing automatic responses.
Log in and open the account dashboard to see a full record of your sessions, deposits, and withdrawals across DANA, ShopeePay, and Bank Transfer.
Account name, contact information, and linked wallet details can be updated directly from the settings screen without raising a support request.
If a term on this page is unclear or you believe it has been applied incorrectly to your account, contact support with the transaction reference or session detail in question.
For account suspension, access issues, or formal queries about how your data is handled, submit a request through our support channel and include your registered account email.
Policy questions and account concerns can be directed to our support team. Use the route that suits your situation — for routine questions the live chat is the quickest path, while formal written queries are better sent through email so you have a reference copy.
Open the chat widget from any page inside your account to reach the support team directly. Available during active service hours shown in the chat window.
Send policy or account queries to the support email address listed in your account dashboard under Help. Include your account reference for a faster response.
The Help section inside your account dashboard contains answers to common policy questions, transaction queries, and account-management steps before you need to contact the team.
We treat the information held in your kudapoke account with care. Access credentials are encrypted, session data is not shared with parties outside the platform, and account records are retained only as long as needed for transaction verification and regulatory compliance in your region. Cookie use on this site is limited to session management and basic analytics; the current cookie settings are adjustable from your browser at any time.
Account and transaction data — including records of DANA, ShopeePay, and Bank Transfer activity — is stored securely and accessed only by authorised support staff when resolving a verified account query. We do not sell this data.
Your account is protected by credential-based login. We recommend using a unique password and reviewing active sessions from the security tab in your account dashboard. Suspicious activity should be reported to support immediately.
We hold account records for the period required by applicable local law and our internal compliance procedures. Once that period expires, records are removed from active storage. You can request a summary of what we hold via the support email.
To request a correction to recorded account data or to ask a formal question about how these terms apply to you, contact our support team by email with your account reference. We confirm receipt and respond within the timeframe shown in your account dashboard.
These questions cover the situations our account holders ask about most when they first read through this policy.
These terms apply from the moment you complete account registration on kudapoke. By submitting your details and opening the account, you confirm that you have read and accept the conditions described here. They continue to apply for as long as your account remains active.
We update this page whenever the terms change. The current version is always shown here with the effective date. Continued use of your account after an update is treated as acceptance. If a change is significant, we aim to notify you through the contact detail registered to your account.
Yes. Any deposit or withdrawal processed through DANA, ShopeePay, or Bank Transfer while logged in to your kudapoke account falls under these terms. The payment provider's own policy also applies separately to how their service processes the transaction on their side.
Your full transaction history — including every deposit and withdrawal — is available in the account dashboard after login. If a record appears incorrect, contact support with the transaction reference and we will review it with you directly.
Contact our support team by email or live chat with the specific term in question and your account reference. We review policy concerns on a case-by-case basis and respond with a clear explanation of how the term applies to your situation.
Formal queries are best sent to the support email address shown in your account dashboard under Help. Include your registered email and a short description of the policy point in question. We confirm receipt and follow up within the timeframe displayed in the dashboard.